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Job Details

M&E Service Coordinator – Surrey

Salary & Package

Up to £30,000
20 Days holiday + bank holidays

Company Description

A leading mechanical contractor within the commercial sector, with over 40 years’ experience of delivering excellence in our chosen field. Based in Surrey, working with 26 mobile engineers and 25 office based colleagues.

With ambitious, yet achievable plans for growth we are a company that will provide tremendous opportunities for anyone whom applies a strong work ethic and delivers excellent levels of performance.

Key Responsibilities

  • Responsible for a set of allocated clients, requiring daily liaising verbal and email
  • Raising customer Permits for Booking in of works
  • Booking in Works, ensuring that all relevant are updated and bookings are confirmed.
  • Answering Telephone calls, dealing with customers directly or passing to relevant dept.  
  • Costs for call outs – cost all call out jobs (labour, Travel Mileage etc.)
  • Sending out daily job reports sheets to clients
  • Ensure that any additional works highlighted on report sheets are highlighted for follow up
  • Creating Maintenance RAMs & Sending to clients with all other required documentation.
  • Chasing PO’s for works completed
  • Acknowledging PO’s , upgrading quotes and preparing paperwork including RAMS
  • Actioning own emails – in a timely and appropriate manner
  • General Support to the department and Company
  • Desired Skillset and Characteristics
  • The ideal candidate would have previously worked as a service coordinator. A working knowledge of the air conditioning would be an advantage, or experience in the Service Industry Mechanical/Electrical. 
  • A Self-Starter with exceptional organisational skills, and ability to multi task. Ability to work under pressure in a fast-paced environment, with good time management capability.  
  • Exceptional Communication skills as interface with numerous internal and External customers/suppliers.
  • Good computer skills with detailed knowledge and experience in Microsoft Office, Outlook Email, and Data Base use, (Use of Job Logic system a huge advantage).  Must be Numeric with knowledge of spread sheet set up.