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PPM: Delivery and Compliance Manager


Title: PPM (Planned Preventative Maintenance): Delivery and Compliance Manager

Location: Cambridgeshire

Position Type: Permanent/ Full Time

Hours of work: 40 hours a week, 08:00-17:00 with 1-hour lunch break

Key Benefits: Pension/Private Medical Insurance/25 days holiday/Additional day off for birthday/Perkbox Benefits

Salary: Competitive

My client has a new and exciting opportunity within the Service & Maintenance Division.


Owing to continued expansion and strengthening of the division, a new role for a PPM Delivery & Compliance Manager has been created. This is a brand new role which will further strengthen the division, assist and be an important addition to the Service team. 


About us:


A multi-disciplined building services company with over 125 years of trading history.


''we like to know our customer, to understand their business, to deliver specialised solutions that work for them. Our Facilities Maintenance division is responsible for keeping our clients’ premises in working order - however inevitably from time to time, things go wrong, and that’s when we come in. There’s no place for no heating, no hot water or leaks on our watch!''


Company Culture:


My client has a friendly, collaborative and enthusiastic working environment.


they pride ourselves on giving their clients the best service possible in terms of quality, professionalism and efficiency.


What we are looking for:


We’re looking for a PPM (Planned Preventative Maintenance) Delivery & Compliance Manager with the skills and abilities to manage this vital role.


From the minute a new PPM Contract is won or an existing Contract renewed it will be the full responsibility of this role to ensure that the delivery and performance is 100% complete and compliant.


PPM is the foundation to this department and is vital to the whole operational engine - results are formed against the PPM, it’s crucial that the PPM is delivered and carried out to the specification and within budget. Along your journey, you will build key relationships with clients and stakeholders as well as Contract Managers and their teams.


You will work alongside a dedicated administrator, whose role will be to provide you with total support and assistance.  This will be an exciting, fast-paced position, which will require maximum skill and dedication from the right person. 


You will be results driven and prepared to make a massive impact on the overall business, building a solid foundation which will enable the rest of the operations to thrive.


The ultimate aim is satisfying the customers’ requirements, delivering their expectations and providing them with peace of mind by ensuring their compliance.


By delivering positive results you will be able to enhance the divisions’ reputation both locally and nationally and provide growth to the company. 


You’ll have previous experience in a management and working within an office environment. The ability to multi-task and prioritise will be essential, enabling you to keep things moving, resolving any PPM problems quickly and maintain the company’s reputation and development.


As the title suggests, the ability to plan ahead is a vital and essential attribute – Keeping on top of your planning and having strict planned processes in place will be key. We are looking for a super organised candidate who will be regimental and consistent with planning and directives and keen on process!


Duties will include


  • Manage all PPM Contracts from Start to finish.
  • Ensure all PPM visits are booked in and dates confirmed –including management of missed or cancelled visits.
  • Ensure all Subcontractor Visits are booked and completed on time.
  • Close management and mobilisation of new contracts with BD Manager.
  • Manager all aspects of PPM records and paperwork.
  • Close financial management and budgetary control for PPM.
  • Management of Customer portal for PPM elements.
  • Ensure PPM works to achieve set margins and within budget.
  • Manage PPM invoice and debt procedures on a monthly basis.
  • Prepare PPM reports and present Monthly or Quarterly Data to contract managers.
  • Management of dedicated administrator.
  • Close management of PPM cash flow and debtor days – carry out monthly meetings with credit control as cash/debt management.
  • Review on monthly basis, alongside accounts dept P&L status for each service contract.
  • Ensure that Local Services are operating in accordance with relevant Health & Safety, ISO9001 Quality Management System and ongoing ISO14001, 18001 Environmental and Health & Safety Management Systems.
  • Undertake any other duties as requested from time to time.
    • Knowledge and understanding of PPM within HVAC systems and statutory PPM regulations. Inc Knowledge of SFG20
    • Ability to plan ahead, coordinate and prioritise workloads for self and others.
    • Work to strict planners and ensure compliance.
    • Good communication skills, both written and oral.
    • Good people management and motivational skills.
    • Ability to work under pressure to meet set deadlines.
    • Good numeracy and literacy skills.
    • Ability to multi-task and be methodical.
    • Ability to read, interpret and fully understand commercial documents.
    • A proactive approach to problem-solving.
    • A working knowledge of Microsoft Word, Excel, and Project. 
    • Knowledge of all aspects of health and safety within the industry and the ability to implement control measures at site level.
    • Good leadership skills.
    • A high level of discretion when handling confidential information.
    • Consistently protect the company’s contractual position.
  • 100% Compliance – PPM.
  • Provision of data for Contract managers’ reports against set deadlines.
  • Knowledge of the financial status of PPM under his/her control at any one time.
  • Ensuring all correspondence is actioned.
  • Consistently good financial returns on contracts, reactive works and projects, taking into account all relevant factors.
  • A professional attitude and appearance and approach to meetings, timekeeping, attendance generally and interaction with others both internally and externally.
  • The control of labour and subcontractors, for both performance and cost.
  • Positive feedback from clients.
  • To perform the tasks as detailed within the job description within specified deadlines.
  • Good motivation and morale of the PPM team.

The successful candidate will have:


  • Knowledge and understanding of PPM within HVAC systems and statutory PPM regulations. Inc Knowledge of SFG20
  • Ability to plan ahead, coordinate and prioritise workloads for self and others.
  • Work to strict planners and ensure compliance.
  • Good communication skills, both written and oral.
  • Good people management and motivational skills.
  • Ability to work under pressure to meet set deadlines.
  • Good numeracy and literacy skills.
  • Ability to multi-task and be methodical.
  • Ability to read, interpret and fully understand commercial documents.
  • A proactive approach to problem-solving.
  • A working knowledge of Microsoft Word, Excel, and Project. 
  • Knowledge of all aspects of health and safety within the industry and the ability to implement control measures at site level.
  • Good leadership skills.
  • A high level of discretion when handling confidential information.
  • Consistently protect the company’s contractual position.

if you feel you would be well suited for the role or would like to find out more, please send me your up to date CV or contact me to discuss. 

Tom Wilson
RGB Network 
Email: twilson @rgb.co.uk