M&E Contract Manager £45 – 55k Hertfordshire Based
My client is a well-established M&E Company who have been running for the past 50 years, providing FM solutions to a wide range of clients within high end residential, commercial and retail sectors.
The Contract Manager will be the accountable interface between the M&E Company and the client, ensuring the service delivery required by the contract is being met and the stakeholder relationships (internal and external) are strong.
The Contract Manager will ensure all elements of service delivery is being provided as required by the specific client contract for which they are accountable, including:
• Mobilisation of contract
• Scheduling of works
• Attendance of works in accordance with the schedule
• Reactive response
• Technical completion on behalf of the engineer (requiring spot check auditing)
• Completion of appropriate worksheets and supporting information
• Adherence to regulations/compliance
• Raising of quotations
• Timely invoicing with supporting information
• Budgetary control
• Monthly reporting (or as per frequency agreed with the client)
Any failures in service are to be addressed by the Contract Manager with the relevant departments/teams/engineer.
Successful contract delivery requires focus at three levels:
The Contract Manager plays an active role in all three:
Operational – Liaising directly with the client stakeholders on a daily/weekly basis. This will ensure planned maintenance and reactive maintenance tasks are being executed by the relevant teams expediently with any follow-up works agreed and documented.
Tactical – Contract Manager (including any other relevant team members e.g. service desk coordinators) and the client representatives will hold minuted monthly meetings to review:
• Previous month’s activities and associated actions
• PPM/reactive activity previous month
• PPM activity following month
• Quotations and remedial works
• KPI attainment
• H&S & Compliance
o Energy Management
o Cost savings
o Plant/office environment improvements
• Projects planning
• Tactical planning
Where appropriate, the above should be addressed in a written report to be presented to and discussed with the client. The Contract Manager will work with the assigned service desk coordinator to formulate the report in preparation for the monthly meeting. An example report is attached.
Strategic – Service Director, Service Manager, Contract Manager and client representatives will formally meet on a quarterly basis with an outline agenda to include (but not limited to):
• Commercial contract review
• Actions from the tactical meetings
• Strategic intent for the next quarter
• Innovation development
Whilst Contract Renewals will be managed by the Accounts Team, the Contract Manager will play a key role in negotiating and subsequently advising on any amendments to the contract fee.
The Contract Manager will have contractual line management responsibility for a team of engineers, incorporating:
• Induction of engineers to the contract
• Mentorship and guidance within the delivery of the contractual obligations
• Technical auditing and coaching at contractual level
• Adherence to contract specification and role requirements
• Personal development and performance appraisal/disciplinary related to the contract
• Communication of and adherence to specific client contractual requirements
• Team building and motivation
• Tool box talks and other training as appropriate for the contract
• Instant recognition awards