Helpdesk Administrator

Job Details

M&E Administrator
North Kent

£18,000 - £24,000


  • FM Company based in North Kent.
  • Established in 2011 and now employ a team of 16 engineers.
  • Their clients include Virgin Gyms, Greene King Pubs, Public Sector and Pubs & Restaurants.


They are seeking a Planner to join the team in their office.

Monday – Friday

08.00 – 17.30

You will be working alongside the Office Manager and 2 x Contract Managers.

Duties will include:

  • Planning jobs
  • Processing of engineering/subcontractor paperwork and completing KPI spreadsheets
  • Raising purchase orders for materials and subcontractor works
  • Providing quotations following on from engineering visits
  • First point of contact for client enquiries by email or telephone
  • Prioritising and logging callouts on the internal system
  • Responsible for a team of engineers, subcontractors, and sites
  • Scheduling planned and reactive maintenance, callouts, and remedial jobs
  • Running and processing reports, providing reports and analysing data, and reporting findings and solutions to challenges to the Management Team
  • Updating and producing the Monthly report to present on a monthly basis to the senior management team
  • Processing of Engineer Holiday forms
  • Creating callout rotas for the engineering team
  • Take instruction from Operations teams as required
  • To investigate and resolve customer problems in a timely manner


  • £18,000 - £24,000
  • 20 Days Holiday & 8 Bank Holidays
  • Pension
 Please apply today with an up to date CV. 

Apply Now