Job Details
Call Centre Team Leader
£22900
Surrey
My client are a well-established and reputable Mechanical & Electrical company who specialise in delivering Gas Servicing, Repair and Maintenance to domestic and commercial properties
They are current seeking a Team Leader to be responsible for leading a team covering all domestic gas service contracts providing an excellent customer experience.
Main responsibilities
- Support and monitor the customer operative team to ensure works are being carried out to the highest standard
- Handle and facilitate calls, to deliver great customer service
- Resource Staffing Rota’s
- Develop staff morale, to promote an enthusiastic and committed team
- Ongoing training and development of your team, to ensure continuous improvement (i.e. mentoring, buddying and regular 1-to-1s) and regular reviews
- Manage call escalation, for example returning manager call backs
- Maintain excellent communication within your team
- Consistently meet and exceed agreed Key Performance Indicators (KPIs)
- Support and assist with any payroll Queries
- Provide our Gas Management team with support, where required
Salary & Package
- £22,900
- Monday – Friday, 8am – 6pm (1 hour lunchbreak, 2 x 15 minute breaks)
- Reputation for high staff retention rates
- Role specific training and development
- Equal opportunities employer, with a culture to promote from within
- Mental Health awareness and resources
- We provide fruit each day and promote cycle schemes to encourage healthier lifestyles
- Yearly annual leave increase after 5 years of service
- Open door policy
- London Living Wage employer
- Members of the 5% club
If you feel this position is of interest please apply today with an up to date CV