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Job Details

Helpdesk Administrator – Essex
Hours of work: 8am – 5pm
Salary: £23,000 - £25,000

 

THE COMPANY

• AC Company based in Essex
• Been trading now for 7 years.
• Employ a team of 5 Engineers.
• Look after some Lidl Supermarkets, Restaurants (Nando’s, Five Guys) and recently won the Poundland Contract. Areas they cover tend to be Essex & Hertfordshire with a small element of London.

• First point of contact for client enquiries by email or telephone
• Prioritising and logging callouts on internal service system
• Responsible for a team of engineers,
• Scheduling planned and reactive maintenance, callouts and remedial jobs
• Providing clients with works progress
• Processing of engineering/subcontractor paperwork
• Raising purchase orders for materials and subcontractor works
• Processing of supplier/subcontractor invoices on our internal systems
• Providing quotations following on from engineering visits
• Running and processing reports, providing reports and analysing data and reporting findings and solutions to challenges to the Management Team
• Processing of Engineer Holiday forms
• Creating callout rotas for engineering team
• To investigate and resolve customer problems in a timely manner

• £25,000
• 40 hours Monday – Friday 8am – 5pm
• 28 days holiday inc. Bank Holidays