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Job Details

Call Centre Team Leader
£22900
Surrey

 

My client are a well-established and reputable Mechanical & Electrical company who specialise in delivering Gas Servicing, Repair and Maintenance to domestic and commercial properties

They are current seeking a Team Leader to be responsible for leading a team covering all domestic gas service contracts providing an excellent customer experience.

Main responsibilities

• Support and monitor the customer operative team to ensure works are being carried out to the highest standard
• Handle and facilitate calls, to deliver great customer service
• Resource Staffing Rota’s
• Develop staff morale, to promote an enthusiastic and committed team
• Ongoing training and development of your team, to ensure continuous improvement (i.e. mentoring, buddying and regular 1-to-1s) and regular reviews
• Manage call escalation, for example returning manager call backs
• Maintain excellent communication within your team
• Consistently meet and exceed agreed Key Performance Indicators (KPIs)
• Support and assist with any payroll Queries
• Provide our Gas Management team with support, where required

• £22,900
• Monday – Friday, 8am – 6pm (1 hour lunchbreak, 2 x 15 minute breaks)
• Reputation for high staff retention rates
• Role specific training and development
• Equal opportunities employer, with a culture to promote from within
• Mental Health awareness and resources
• We provide fruit each day and promote cycle schemes to encourage healthier lifestyles
• Yearly annual leave increase after 5 years of service
• Open door policy
• London Living Wage employer
• Members of the 5% club