Help Desk Administrator - North Kent - £24,000


Job Details

Help Desk Administrator
North Kent
£21,000 - £24,000 

A leading and award-winning commercial drainage, plumbing, and pump engineering company are seeking a Helpdesk Administrator to join a busy and successful national helpdesk team to be based at their Head Office in North Kent.

Responsibilities

  • Answering the telephones from engineers, customers and colleagues
  • Advising clients on best course of action for issues
  • Loading jobs onto our operating system and client portals
  • Allocating the right engineer to the right job
  • Helping engineers when they are on site
  • Dealing with customer complaints
  • Closing down jobs on the system once they've been successfully completed

Skills
  • Strong organisational skills
  • Presentation skills and attention to detail
  • Computer literate – Word, Excel
  • The ability to plan your own work, work on your own initiative and meet deadlines
  • The ability to manage pressure and conflicting demands and prioritise tasks and workload
  • Oral and written communication skills
  • Tact, discretion and respect for confidentiality
  • A pleasant, confident telephone manner
  • Teamwork
  • Reliability and honesty
 


Salary & Package
  • £21,000-£24,000
  • Monday to Friday, 6am – 3pm / 10am – 6pm
  • Callout rota 1 weekend in every 4 after successful training - £360.month 
  • Opportunities to earn overtime
  • 28 days holiday including bank holidays
  • Regular training and career development
  • Strong career prospects at one of the fastest growing businesses in the South East
 

Please apply today with an up to date CV. 



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