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Job Details

Help Desk Administrator
North Kent
£21,000 - £24,000 

A leading and award-winning commercial drainage, plumbing, and pump engineering company are seeking a Helpdesk Administrator to join a busy and successful national helpdesk team to be based at their Head Office in North Kent.

Responsibilities

• Answering the telephones from engineers, customers and colleagues
• Advising clients on best course of action for issues
• Loading jobs onto our operating system and client portals
• Allocating the right engineer to the right job
• Helping engineers when they are on site
• Dealing with customer complaints
• Closing down jobs on the system once they've been successfully completed

• Strong organisational skills
• Presentation skills and attention to detail
• Computer literate – Word, Excel
• The ability to plan your own work, work on your own initiative and meet deadlines
• The ability to manage pressure and conflicting demands and prioritise tasks and workload
• Oral and written communication skills
• Tact, discretion and respect for confidentiality
• A pleasant, confident telephone manner
• Teamwork
• Reliability and honesty

• £21,000-£24,000
• Monday to Friday, 6am – 3pm / 10am – 6pm
• Callout rota 1 weekend in every 4 after successful training - £360.month 
• Opportunities to earn overtime
• 28 days holiday including bank holidays
• Regular training and career development
• Strong career prospects at one of the fastest growing businesses in the South East