Hours: Monday – Friday, 8am – 5pm
SALARY & PACKAGE
Salary: £32,000 - £35,000
Enviable reputation for high staff retention rates
Role specific training and development
Equal opportunities employer, with a culture to promote from within
Mental Health awareness and resources
We provide fruit each day and promote cycle schemes to encourage healthier lifestyles
Yearly annual leave increase after 5 years of service
Open door policy
London Living Wage employer
Members of the 5% club
Established in 1966 we now employ over 400 members of staff, yet remain a family run business, with strong family values
This role is for a full time, permanent position based at our head office in Surrey. Reporting to the Office Manager, you will lead a number of FTE (full time equivalent) through a team of Team Leaders in a fast-paced area of the business that is challenging and changing continuously.
Responsible for implementing strategic direction and change, you will be expected to ensure consistent delivery of the required KPI’s and be committed to delivering a great customer contact experience through a variety of customer contact channels (phone, email, live chat etc).
The Contact Centre Manager will ensure that through their team, customers receive a friendly, professional and consistently high-quality service helping to resolve various queries, getting it right first time and dealing with escalated enquiries, and disciplinary issues.