Call Centre Agent


Job Details

Customer centre operative  £18.5k


Office : Cheam Surrey


 


Department: heating department


 


Hours: Monday – Friday, 35 hour week -  9 till 5 pm  


 


Description


 


This role is for a full time position, based in our call centre. As part of this role you will be working within a team of skilled Customer Service Operative’s (CSO) covering all domestic gas service contracts. The successful candidate will be responsible for delivering great customer experience through a variety of customer contact channels (phone, email, live chat etc). You will ensure our customers and engineers receive a friendly, professional and consistently high-quality service helping to resolve various queries and get it right first time.


 


Main responsibilities


 


• Achieve exceptional standards of customer service and always deliver ‘The Perfect Repair’


• Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions


• Plan engineers work


• Carry out engineer diary management


• Book service appointments


• Approve engineers timesheets


• Monitor and action escalation reports


 


 


Main pre-requisites


 


• Excellent communication skills at all levels (both written and verbal)


• Previous experience in a customer service role /call centre position


• Exceptional customer service skills


• Understanding delivery of best value and continuous improvement


• Good organisational skills


• Demonstrate initiative and


 


PACKAGE


 


£18.5k Basic Salary


35 Hour week Monday to Friday 9 till 5pm #


20 days holiday


We provide fruit each day and promote cycle schemes to encourage healthier lifestyles


Yearly annual leave increase after 5 years of service


Open door policy


London Living Wage employer


Members of the 5% club



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