The client is a successful, independent fire safety company that has been operating for over 20 years. They enjoy excellent feedback from their clients and are known for treating customers fairly. To protect this reputation, they ask their team to focus on doing the right thing for the customer and delivering the highest standard of work. Therefore, the successful employees will be naturally customer-oriented and take pride in delivering high quality work. They started out specialising in fire extinguishers and have gradually expanded their abilities into fire alarms. Currently with a staff of 12 they also offer fire safety training and fire risk assessments. With many customers throughout Surrey, Berkshire and West/Central London They are primarily a ‘local’ company and don’t want to offer national cover.
In the last 2 years they have nearly trebled their fire alarms business and are now looking to add a senior fire alarms role to lead their team of engineers and manage sub-contractors. They anticipate that the role will require 40-60% of time to be spent on the tools initially, but that over time this will develop into a purely supervisory position. The successful candidate will have a minimum of 5 years’ experience in the fire alarm industry and have strong technical knowledge of a range of fire alarm systems , preferably with an electrical qualification, although this is not essential. They should be able to demonstrate leadership skills including managing and motivating teams, allocating & organising work for others, delivering team targets and problem-solving. They should also be able to demonstrate a track record of quoting for and winning installation business.
Main point of contact for the company’s fire alarm engineers and sub-contractors, solving technical queries and making sure the team has all they need to deliver high quality work
Signing off installations and making sure clients are left happy
Carrying out fire alarm installation surveys and preparing draft quotes
Working with the office to co-ordinate installation projects, making sure they are adequately resourced and the right parts are ordered
Agreeing weekly fire alarm team schedules with the office, making sure the team is working productively and profitably
Providing information for quotes for remedial works resulting from planned maintenance
Completing job and survey/quote request documentation daily, ensuring the back office has the information it needs
Supporting the back office by providing expert guidance and advice
Consistently delivering the highest level of customer service
Some work on tools: installations, commissioning, planned maintenance, fault-finding, call-outs, and repairs
Sharing the out of hours call-out rota with existing engineers.
Essential Experience and skills
5+ years’ fire alarms experience with at least 6 months in a supervisory role
Good understanding of BS5839 and/or BAFE requirements
Broad experience of fire alarm systems such as EM, Morley, Advanced and Kentec
Able to carry out fire alarm installation surveys and win installation business
Electrical qualification preferred but not essential
Hours - 9-5 Monday to Friday.
Package: Company vehicle, phone and laptop.
Salary. £negotiable according to experience plus overtime and call out rota.
Call out Rota – 1 week in 3
Holidays – 26 Days p.a. plus bank holidays.