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Job Details

The key driver for this role is to achieve exceptional standards of service delivery, efficiency and cost management through effective monitoring, training, support, and communication. The successful candidate will welcome and fully encompass the use of all company systems and approved procedures to achieve this, challenging where necessary to further improve or enhance delivery.

The successful candidate will report directly to the Gas Service Manager, but will be expected to work closely as part of a team comprising Contract Managers, Void Team, Team Leaders, Service Centre Operatives, Field Service Manager, and Department Manager.

Main Pre-requisites

• Experience in service delivery
• Understanding delivery of best value and continuous improvement
Demonstration of organisational skills
Demonstrate initiative and good work ethic
Openness to learning

Key responsibilities

• Approval and rejection of Landlord Gas Safety Certificates (LGSR’s)
• Providing quotations for chargeable/out of scope works (client interface)
• Monitoring SABRE action lists;
o Invoicing
o Cost control (job escalation)
o Boiler renewals
o Overdues
o PD logs
• Key performance indicators (KPIs)
• Monitor contract compliance
• Diary management of field technicians
• Maintain direct client line and taking suitable, timely action to resolve client queries via phone and email
• Attend client meetings when required
• Raising/completion of jobs
• Identifying chargeable works

Salary £21,000.00
Monday to friday 8 till 6
23 days holiday