Helpdesk Coordinator


Job Details

My client are seeking a Service Coordinator to join their team in Watford.


THE JOB

 

They are seeking a Service Coordinator to join their team of 7 in the office.

8am – 5pm (with hour for lunch)

  • Communicate and provide information by relevant methods internally and externally to ensure an efficient and effective service to clients in-line with their requirements.
  • Manage, organise and update relevant data including electronic planner with Service Manager.
  • Deal with PPM and reactive breakdown calls in a courteous and professional manner, log information on to the system and communicate to others appropriately and efficiently.
  • Follow up calls and communicate with clients to keep them informed of progress.
  • Manage client portals
  • Act as a direct interface between engineers and the Service Manager – help manage and co-ordinate the organisation of engineers as required.
  • Organise job board – assist with labour allocation and planning of service work – and up-date as necessary.
  • Log jobs on T Cards and assist with breakdown files/worksheets/closure of jobs and preparation for invoicing.
  • Deal with customer enquiries & feed-back regularly.
  • Be responsible for the management of portfolio of sites and renewal of contracts with Director.
  • Assist in preparation of minor quotations as required.
  • Assist with the ordering of spare parts as required from suppliers and tracking/chasing of orders.
  • Assist with taking delivery of spare parts and ensuring that they are correctly marked and allocated to correct job.  
 
SALARY & PACKAGE
 
  • £25,000 - £30,000
  • 3 months probation
  • 20 days & 8 Bank Holidays
  • Phone
  • Pension
 
THE COMPANY
 
  • AC & Chiller Specialist based in Watford
  • 30-40 Engineers within the service & maintenance division. 
  • Their work is London & Home Counties predominantly. But they also have work in Milton Keynes, Northampton, Birmingham and down to Sussex.
  • They have a wide variety of work which ranges from airports, schools, multi tenanted commercial office space, government buildings and retail.
 

 

PLEASE SEND ME YOUR CV IF THIS IS OF INTEREST – SHITCHMAN @ RGB.CO .UK  / 020 7932 2800

 

 

 


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