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Job Details

My client are seeking a Service Coordinator to join their team in Watford.


THE JOB

 

They are seeking a Service Coordinator to join their team of 7 in the office.

8am – 5pm (with hour for lunch)

• Communicate and provide information by relevant methods internally and externally to ensure an efficient and effective service to clients in-line with their requirements.
• Manage, organise and update relevant data including electronic planner with Service Manager.
• Deal with PPM and reactive breakdown calls in a courteous and professional manner, log information on to the system and communicate to others appropriately and efficiently.
• Follow up calls and communicate with clients to keep them informed of progress.
• Manage client portals
• Act as a direct interface between engineers and the Service Manager – help manage and co-ordinate the organisation of engineers as required.
• Organise job board – assist with labour allocation and planning of service work – and up-date as necessary.
• Log jobs on T Cards and assist with breakdown files/worksheets/closure of jobs and preparation for invoicing.
• Deal with customer enquiries & feed-back regularly.
• Be responsible for the management of portfolio of sites and renewal of contracts with Director.
• Assist in preparation of minor quotations as required.
• Assist with the ordering of spare parts as required from suppliers and tracking/chasing of orders.
• Assist with taking delivery of spare parts and ensuring that they are correctly marked and allocated to correct job.  

• £25,000 - £30,000
• 3 months probation
• 20 days & 8 Bank Holidays
• Phone
• Pension

• AC & Chiller Specialist based in Watford
• 30-40 Engineers within the service & maintenance division. 
• Their work is London & Home Counties predominantly. But they also have work in Milton Keynes, Northampton, Birmingham and down to Sussex.
• They have a wide variety of work which ranges from airports, schools, multi tenanted commercial office space, government buildings and retail.