Helpdesk Administrator

Job Details

My client is a well-established and reputable M&E service provider who covers London and the home counties.


Due to continuous growth they are now in search of a M&E service desk administrator to join their expanding team.


Salary and Package:

  • Junior £20k-£24k / Experienced administrator £25k-£30k
  • Mon-Fri 0830-1730
  • 21 days plus bank holidays
  • Optional over time
  • Office parking
Main duties :
  • Providing clients with works progress via internal System, customer online portals, emails and telephone contact. Attending meetings (face to face/conference call) where necessary
  • Processing of engineering/subcontractor paperwork and completing KPI spreadsheets
  • Raising purchase orders for materials and subcontractor works
  • Providing quotations following on from engineering visits
  • First point of contact for client enquiries by email or telephone
  • Prioritising and logging callouts on internal system
  • Responsible for a team of engineers, subcontractors and sites
  • Scheduling planned and reactive maintenance, callouts and remedial jobs
  • Running and processing reports, providing reports and analysing data and reporting findings and solutions to challenges to the Management Team
  • Updating and producing the Monthly report to present on a monthly basis to the senior management team
  • Processing of Engineer Holiday forms
  • Creating callout rotas for engineering team
  • Take instruction from Operations teams as required
  • To investigate and resolve customer problems in a timely manner

Ideal Candidate :
  • The Candidate would ideally have previous experience using simPRO but not essential as we can train.
  • Other systems used CAFM systems (Pronett & Verisae)
  • Have previous experience working for a M&E , Building service or facilities maintenance company

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