Helpdesk Coordinator


  • SERV-COORD-NEW
  • Architecture
  • 01/06/2022
  • 29/06/2022
  • 22000
  • 24000
  • GBP
  • Annually
  • Permanent
  • London

Job Details

THE COMPANY

  • Based in Greenford
  • Have been operating for over 30 years
  • Employ around 50 engineers (mix of Permanent & Sub Contractors)
  • The Company carry out Building Maintenance, CAT A Fit Outs, High End Installations and more to their portfolio of clients.
  • They predominantly look after Commercial & High End Residential Properties within London & The Home Counties.
  • Look after the entire Building Service Spectrum from AC to Gas, M&E Maintenance, Security & Fire Safety and Fabric Maintenance.
 
THE JOB – Service Coordinator

Monday – Friday
8am - 5pm
40 Hour Weeks

You will be office based and working in a team of 5 Service Coordinators within the Maintenance Department.

Software used – Job Logic.

  • Communicate and provide information by relevant methods internally and externally to ensure an efficient and effective service to clients in-line with their requirements.
  • Manage, organise and update relevant data including electronic planner with Service Manager.
  • Deal with PPM and reactive breakdown calls in a courteous and professional manner, log information on to the system and communicate to others appropriately and efficiently.
  • Follow up calls and communicate with clients to keep them informed of progress.
  • Manage client portals
  • Act as a direct interface between engineers and the Service Manager – help manage and co-ordinate the organisation of engineers as required.
  • Organise job board – assist with labour allocation and planning of service work – and up-date as necessary.
  • Log jobs on T Cards and assist with breakdown files/worksheets/closure of jobs and preparation for invoicing.
  • Deal with customer enquiries & feed-back regularly.
  • Be responsible for the management of portfolio of sites and renewal of contracts with Director.
  • Assist in preparation of minor quotations as required.
  • Assist with the ordering of spare parts as required from suppliers and tracking/chasing of orders.
  • Assist with taking delivery of spare parts and ensuring that they are correctly marked and allocated to correct job.  
 
SALARY & PACKAGE

  • £24,000
  • 20 Days Holiday & 8 Bank Holidays
  • Pension
 

PLEASE CONTACT SEAN HITCHMAN ON 020 7932 2800 / SHITCHMAN@ RGB .CO .UK 


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