Service Coordinator

Job Details

Service Coordinator – Basildon

I am currently representing a well-established family run specialist building services company based in Essex. They have been operating since 1999 and now employ over 30 staff.

They are seeking a Service Coordinator to join their Office Team in Basildon.

Main Duties

• Communicate and provide information by relevant methods internally and externally to ensure an efficient and effective service to clients in-line with their requirements.
• Manage, organise and update relevant data including electronic planner with Service Manager.
• Deal with PPM and reactive breakdown calls in a courteous and professional manner, log information on to the system and communicate to others appropriately and efficiently.
• Follow up calls and communicate with clients to keep them informed of progress.
• Manage client portals
• Act as a direct interface between engineers and the Service Manager – help manage and co-ordinate the organisation of engineers as required.
• Organise job board – assist with labour allocation and planning of service work – and up-date as necessary.
• Log jobs on T Cards and assist with breakdown files/worksheets/closure of jobs and preparation for invoicing.
• Deal with customer enquiries & feed-back regularly.
• Be responsible for the management of portfolio of sites and renewal of contracts with Director.
• Assist in preparation of minor quotations as required.
• Assist with the ordering of spare parts as required from suppliers and tracking/chasing of orders.
• Assist with taking delivery of spare parts and ensuring that they are correctly marked and allocated to correct job.  
• Update “server”, back-up and “drop box”.
• Ad hoc duties as required.

• £22,000 - £24,000
• Mon to Fri    8am -5pm
• 28 Days Holiday (inc. bank holidays) – increases by 1 day per year of service (after the first years service).
• Phone
• Pension 

• Be polite and well mannered.
• Possess excellent interpersonal and communication skills.
• Have the ability to multi-task.
• You must possess strong organisation skills, common sense, initiative and the ability to work independently and prioritise your work.
• Ability to motivate the engineering team to deliver the standards required and to take responsibility for the completion of tasks.
• Be articulate and able to converse on different levels with different types of people.
• Have an ability to “fit in”, be flexible and strive to get things right the first time.