Service Coordinator


  • SERV-CORD-ESSEX
  • Building Services
  • 01/06/2022
  • 29/06/2022
  • 22000
  • 24000
  • GBP
  • Annually
  • Permanent
  • Essex

Job Details

Service Coordinator – Basildon

I am currently representing a well-established family run specialist building services company based in Essex. They have been operating since 1999 and now employ over 30 staff.

They are seeking a Service Coordinator to join their Office Team in Basildon.

Main Duties

  • Communicate and provide information by relevant methods internally and externally to ensure an efficient and effective service to clients in-line with their requirements.
  • Manage, organise and update relevant data including electronic planner with Service Manager.
  • Deal with PPM and reactive breakdown calls in a courteous and professional manner, log information on to the system and communicate to others appropriately and efficiently.
  • Follow up calls and communicate with clients to keep them informed of progress.
  • Manage client portals
  • Act as a direct interface between engineers and the Service Manager – help manage and co-ordinate the organisation of engineers as required.
  • Organise job board – assist with labour allocation and planning of service work – and up-date as necessary.
  • Log jobs on T Cards and assist with breakdown files/worksheets/closure of jobs and preparation for invoicing.
  • Deal with customer enquiries & feed-back regularly.
  • Be responsible for the management of portfolio of sites and renewal of contracts with Director.
  • Assist in preparation of minor quotations as required.
  • Assist with the ordering of spare parts as required from suppliers and tracking/chasing of orders.
  • Assist with taking delivery of spare parts and ensuring that they are correctly marked and allocated to correct job.  
  • Update “server”, back-up and “drop box”.
  • Ad hoc duties as required.
 
SALARY & PACKAGE

  • £22,000 - £24,000
  • Mon to Fri    8am -5pm
  • 28 Days Holiday (inc. bank holidays) – increases by 1 day per year of service (after the first years service).
  • Phone
  • Pension 
 

 Person Specification
  • Be polite and well mannered.
  • Possess excellent interpersonal and communication skills.
  • Have the ability to multi-task.
  • You must possess strong organisation skills, common sense, initiative and the ability to work independently and prioritise your work.
  • Ability to motivate the engineering team to deliver the standards required and to take responsibility for the completion of tasks.
  • Be articulate and able to converse on different levels with different types of people.
  • Have an ability to “fit in”, be flexible and strive to get things right the first time.
 


PLEASE CONTACT SEAN HITCHMAN ON  020 7932 2800 / SHICTHMAN @ RGB.CO .UK



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