Fire & Security Service Administrator – Basildon


Job Details

Fire & Security Service Administrator – Basildon


There is a new opportunity for an Administrator to join a company based in Essex around the Basildon area. You will mainly be supporting a medium sized busy engineering team and be working within the Fire & Security Maintenance industry.

SALARY & PACKAGE 

  • £18K - £20k
  • Mon to Fri
  • 8am - 4pm / 9am – 5pm
  • 20 Days Holiday
  • Pension 
 Main Duties

  • Communicate and provide information by relevant methods internally and externally to ensure an efficient and effective service to clients in-line with their requirements.
  • Manage, organise and update relevant data including electronic planner with Service Manager.
  • Deal with PPM and reactive breakdown calls in a courteous and professional manner, log information on to the system and communicate to others appropriately and efficiently.
  • Follow up calls and communicate with clients to keep them informed of progress.
  • Manage client portals.
  • Act as a direct interface between engineers and the Service Manager – help manage and co-ordinate the organisation of engineers as required.
  • Organise job board – assist with labour allocation and planning of service work – and up-date as necessary.
  • Deal with customer enquiries & feed-back regularly.
  • Be responsible for the management of portfolio of sites and renewal of contracts with Director.
  • Assist in preparation of minor quotations as required.
  • Assist with the ordering of spare parts as required from suppliers and tracking/chasing of orders.
  • Assist with taking delivery of spare parts and ensuring that they are correctly marked and allocated to correct job.  
  • Ad hoc duties as required.
The Person:
  • Strong administration skills
  • Good communicator 
  • Efficient, organised, self-motivated
  • Computer literate
  • Experience scheduling engineers - advantageous but not essential
  • Previous experience or knowledge of engineering environment - advantageous but not essential
Please Contact
Zan Saeed
RGB Network
Office: 020 7932 2800
Email: Zsaeed @Rgb.Co.Uk


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