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Job Details

Fire & Security Service Administrator – Basildon


There is a new opportunity for an Administrator to join a company based in Essex around the Basildon area. You will mainly be supporting a medium sized busy engineering team and be working within the Fire & Security Maintenance industry.

SALARY & PACKAGE 

• £18K - £20k
• Mon to Fri
• 8am - 4pm / 9am – 5pm
• 20 Days Holiday
• Pension 

• Communicate and provide information by relevant methods internally and externally to ensure an efficient and effective service to clients in-line with their requirements.
• Manage, organise and update relevant data including electronic planner with Service Manager.
• Deal with PPM and reactive breakdown calls in a courteous and professional manner, log information on to the system and communicate to others appropriately and efficiently.
• Follow up calls and communicate with clients to keep them informed of progress.
• Manage client portals.
• Act as a direct interface between engineers and the Service Manager – help manage and co-ordinate the organisation of engineers as required.
• Organise job board – assist with labour allocation and planning of service work – and up-date as necessary.
• Deal with customer enquiries & feed-back regularly.
• Be responsible for the management of portfolio of sites and renewal of contracts with Director.
• Assist in preparation of minor quotations as required.
• Assist with the ordering of spare parts as required from suppliers and tracking/chasing of orders.
• Assist with taking delivery of spare parts and ensuring that they are correctly marked and allocated to correct job.  
• Ad hoc duties as required.

• Strong administration skills
• Good communicator 
• Efficient, organised, self-motivated
• Computer literate
• Experience scheduling engineers - advantageous but not essential
• Previous experience or knowledge of engineering environment - advantageous but not essential