Helpdesk Administrator

Job Details

Helpdesk Administrator -Aldgate £28,000 - £32,000.00


My client is a national Building Services company who provide FM solutions to a range of commercial, critical, retail and blue chip clients.

They are now seeking a Senior Helpdesk administrator to work within the building services department at the Aldgate Office, London.



  • Deal professionally with customer and supplier queries
  • Co –coordinator Call-outs & maintenance bookings
  • Monitor and replay promptly to the emails
  • Attend weekly/monthly client meetings with contracts manager and supervisor then issuing the meeting minuets.
  • Completing the monthly reports with the manager.
  • Monthly invoicing
  • Close down the PMS schedule with our team supervisor.
  • Handyman Co-ordination – PO’s Job sheets, Invoicing materials invoicing and keeping the monthly spread sheet updated. 
  • Prepare quotation following Fire door inspection reports and send it to client
  • Prepare quotation following inspection reports done by manager/supervisor
  • Ensure that all reports are filed and scanned to the project folders and engineer’s pigeon holes ready for site distribution.
  • Filing & Admin
  • Scan and file all documents to the project folders
  • Type reports and quotations
  • Update the PMS with engineer’s report sheet, pictures and job notes.
  • Use of google translate may apply due to engineer’s background  
  • Update client with the job outcome
  • Periodic site logbook inspections.
  • Site logbook distribution & control.
  • Purchasing
  • Assisting with managing delivery notes
  • Provide Purchase Orders to field engineers


Skills required:

Computer literate – Basic Word / Excel at intermediate level

Good numeracy

Good literacy

Financial awareness

Good Customer Service Skills

Good communication skills

Helpdesk experience would be a benefit

Be motivated with a good attitude.


Salary and Package

Monday – Friday – 40 Hour working week

£28,000 - £32,000.00  depending on experience

20 days holiday plus 8 days bank holiday

Company pension

Training and development

 If this role is of interest please reply to this email with an up to date CV.

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