Call Centre Operative - £18.5k

  • callcentre101
  • Building Services
  • 06/07/2021
  • 03/08/2021
  • 18500
  • 18500
  • GBP
  • Annually
  • Permanent
  • Surrey

Job Details

Call Centre Operative - £18.5k

Office : Cheam Surrey

Department: heating department

Hours: Monday – Friday, 35 hour week -  9 till 5 pm 


This role is for a full time position, based in our call centre. As part of this role you will be working within a team of skilled Customer Service Operative’s (CSO) covering all domestic gas service contracts. The successful candidate will be responsible for delivering great customer experience through a variety of customer contact channels (phone, email, live chat etc). You will ensure our customers and engineers receive a friendly, professional and consistently high-quality service helping to resolve various queries and get it right first time.

Main responsibilities

• Achieve exceptional standards of customer service and always deliver ‘The Perfect Repair’

• Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions

• Plan engineers work

• Carry out engineer diary management

• Book service appointments

• Approve engineers timesheets

• Monitor and action escalation reports

Main pre-requisites

• Excellent communication skills at all levels (both written and verbal)

• Previous experience in a customer service role /call centre position

• Exceptional customer service skills

• Understanding delivery of best value and continuous improvement

• Good organisational skills

• Demonstrate initiative and


£18.5k Basic Salary

35 Hour week Monday to Friday 9 till 5pm #

20 days holiday

We provide fruit each day and promote cycle schemes to encourage healthier lifestyles

Yearly annual leave increase after 5 years of service

Open door policy

London Living Wage employer

Members of the 5% club

If you feel you would be well suited for the role, please send me your up to date CV. 

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