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Job Details

Help desk / customer service advisor / manager  –Hainault £28k-£34k (depending on experience )

My client is a  well-established Building Services company( established for over 50 years) who provide FM solutions to a range of commercial, critical, retail and blue chip clients.

They now seek a help desk administrator/ Customer service advisor to work within the building services department at there Hainault office.

Your duties will be:

  • Answering customer enquiries or passing them on to the appropriate department.
  • Giving information and helping to solve customer problems.
  • Schedule Jobs for engineers efficiently, utilising time and ensuring works allocated are geographically considered.
  • Arranging services for customers, for example boilers, cylinders, HIU’s.
  • Processing complaints.
  • Taking information from customers and entering it on a database.
  • Processing invoices for any chargeable works carried out.
  • Making sure that the customer's experience is a positive one.
  • Collating and providing completed task updates to our clients.
  • Liaising with our clients in a professional manner.
  • Good telephone manner.
  • Able to work as part of a team.
  • Uploading various information into associated databases for record purposes and guarantee’.

The package:

£28,000-£33,000
20 days holiday plus 8 days bank holiday
Pension Scheme
Mobile Phone