Helpdesk Administrator Dagenham


Job Details

Helpdesk  Administrator  
Based  Dagenham Essex 
Hours of Work                 08.00 – 17.00
Salary                             Starting on £23 - £26k depending on experience and qualification
                                 
My Client  are looking for an experienced Service Desk Administrator to join their team in Dagenham.
The successful candidate must have previous experience in a role of scheduling works with engineers, subcontractors and clients alike.  With the system change, you will be trained in the current processes as well as the new.   You will need to be able to manage your own workload and prioritise tasks in a fast-paced environment where every day is different.
Career progression is highly encouraged and future opportunities of applying for team leader and management positions will be available to those who show the desire and commitment to take the next step and responsibilities.
Job Description
The purpose of the role will be to work with end clients and the  M&E engineering and fabric staff plus subcontractors on site to maintain service delivery and quality of service as per our contract with a pro-active approach.  This includes but is not limited to:
•         First point of contact for client enquiries by email or telephone
•         Prioritising and logging callouts on internal system (full training will be provided)
•         Responsible for a team of engineers, subcontractors and sites
•         Scheduling planned and reactive maintenance, callouts and remedial jobs
•         Processing of engineering/subcontractor paperwork and completing KPI spreadsheets
•         Raising purchase orders for materials and subcontractor works
• Processing of supplier/subcontractor invoices on our internal systems
•         Providing quotations following on from engineering visits
•         Running and processing reports, providing reports and analysing data and reporting findings and solutions to challenges to the Management Team
•         Updating and producing the Monthly report to present on a monthly basis to the senior management team

Background and Experience Essential
•         Previous experience of working as a Service Desk / Helpdesk Administrator/Co-Ordinator
•         Experience with the use of IT systems e.g. Word processing, spreadsheets, PowerPoint
•         Appropriate level of data protection, security awareness and confidentiality awareness
Other Information
• Working Hours Monday – Friday, 8am – 5pm
• Overtime available
• 20 days holiday plus bank holidays
• Pension scheme available
• 3-month probationary period
• Welcoming environment and friendly team
• Progression and training available


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