Call centre operative


Job Details

Customer Service Operative £18.5k 



 


 Description


 


This role is for a full time position, based in our call centre. As part of this role you will be working within a team of skilled Customer Service Operative’s (CSO) covering all domestic gas service contracts. The successful candidate will be responsible for delivering great customer experience through a variety of customer contact channels (phone, email, live chat etc). You will ensure our customers and engineers receive a friendly, professional and consistently high-quality service helping to resolve various queries and get it right first time.


 


Main responsibilities


 


• Achieve exceptional standards of customer service and always deliver ‘The Perfect Repair’


• Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions


• Plan engineers work


• Carry out engineer diary management


• Book service appointments


• Approve engineers timesheets


• Monitor and action escalation reports

 

What you will have

 

Experience of working within an inbound call centre.

Dealing with difficult customers

 

PACKAGE

 

£18.5K

Monday – Friday, 35 - 40hrs per week (various shift patterns  8 till 5 or 9 till 4 or 12 till 8pm )

20 Days holiday + 8 bank holidays

Pension




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