Call centre operative

Job Details

Customer Service Operative £18.5k 




This role is for a full time position, based in our call centre. As part of this role you will be working within a team of skilled Customer Service Operative’s (CSO) covering all domestic gas service contracts. The successful candidate will be responsible for delivering great customer experience through a variety of customer contact channels (phone, email, live chat etc). You will ensure our customers and engineers receive a friendly, professional and consistently high-quality service helping to resolve various queries and get it right first time.


Main responsibilities


• Achieve exceptional standards of customer service and always deliver ‘The Perfect Repair’

• Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions

• Plan engineers work

• Carry out engineer diary management

• Book service appointments

• Approve engineers timesheets

• Monitor and action escalation reports


What you will have


Experience of working within an inbound call centre.

Dealing with difficult customers





Monday – Friday, 35 - 40hrs per week (various shift patterns  8 till 5 or 9 till 4 or 12 till 8pm )

20 Days holiday + 8 bank holidays


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