Help Desk Administrator - Essex


  • helpdeskessex
  • Building Services
  • 05/01/2022
  • 02/02/2022
  • 22000
  • 27000
  • GBP
  • Annually
  • Permanent
  • Essex

Job Details

A leading building services company are seeking a Helpdesk Administrator experienced in scheduling engineers to join a busy and successful national helpdesk team to be based at their Essex office.


Responsibilities

  • Answering the telephones from engineers, customers and colleagues
  • Advising clients on best course of action for issues
  • Loading jobs onto our operating system and client portals
  • Allocating the right engineer to the right job
  • Helping engineers when they are on site
  • Dealing with customer complaints
  • Closing down jobs on the system once they've been successfully completed
 
Skills
  • Experience in scheduling engineers
  • Strong organisational skills
  • Presentation skills and attention to detail
  • Computer literate – Word, Excel
  • The ability to plan your own work, work on your own initiative and meet deadlines
  • The ability to manage pressure and conflicting demands and prioritise tasks and workload
  • Oral and written communication skills
  • Tact, discretion and respect for confidentiality
  • A pleasant, confident telephone manner
  • Teamwork
  • Reliability and honesty


Salary & Package
  • £22,000-£27,000
  • 28 days holiday
  • Pension
  • Regular training and career development

If this role is of interest lease apply today with an up to date cv.


Apply Now