Helpdesk Administrator

  • helpdeskessex1
  • Building Services
  • 14/09/2021
  • 12/10/2021
  • 20000
  • 23000
  • GBP
  • Annually
  • Permanent
  • Essex

Job Details

Helpdesk Administrator – Basildon - £23,000

My client is a well-established and reputable Fire & Security service provider who covers London and the home counties.
Due to continuous growth they are now in search of a Fire & Security service desk administrator to join their expanding team.

Salary and Package:

  • £20,000 - £23,000
  • Mon-Fri 7:30 – 4:30 or 8:30 – 5:30
  • 20 days plus bank holidays
Main duties :
  • Providing clients with works progress via internal System, customer online portals, emails and telephone contact. Attending meetings (face to face/conference call) where necessary
  • Processing of engineering/subcontractor paperwork and completing KPI spreadsheets
  • Raising purchase orders for materials and subcontractor works
  • Providing quotations following on from engineering visits
  • First point of contact for client enquiries by email or telephone
  • Prioritising and logging callouts on internal system
  • Responsible for a team of engineers, subcontractors and sites
  • Scheduling planned and reactive maintenance, callouts and remedial jobs
  • Running and processing reports, providing reports and analysing data and reporting findings and solutions to challenges to the Management Team
  • Updating and producing the Monthly report to present on a monthly basis to the senior management team
  • Processing of Engineer Holiday forms
  • Creating callout rotas for engineering team
  • Take instruction from Operations teams as required
  • To investigate and resolve customer problems in a timely manner

If you feel you are suitable for this position please apply today with an up to date CV.

Apply Now