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Job Details

A leading building services company are seeking a Helpdesk Administrator experienced in scheduling engineers to join a busy and successful national helpdesk team to be based at their Derby office.


Responsibilities

• Answering the telephones from engineers, customers and colleagues
• Advising clients on best course of action for issues
• Loading jobs onto our operating system and client portals
• Allocating the right engineer to the right job
• Helping engineers when they are on site
• Dealing with customer complaints
• Closing down jobs on the system once they've been successfully completed

• Experience in scheduling engineers
• Strong organisational skills
• Presentation skills and attention to detail
• Computer literate – Word, Excel
• The ability to plan your own work, work on your own initiative and meet deadlines
• The ability to manage pressure and conflicting demands and prioritise tasks and workload
• Oral and written communication skills
• Tact, discretion and respect for confidentiality
• A pleasant, confident telephone manner
• Teamwork
• Reliability and honesty

• £22,000-£27,000
• 28 days holiday
• Pension
• Regular training and career development