Job Details
A leading building services company are seeking a Helpdesk Administrator experienced in scheduling engineers to join a busy and successful national helpdesk team to be based at their West London office.
Responsibilities
- Answering the telephones from engineers, customers and colleagues
- Advising clients on best course of action for issues
- Loading jobs onto our operating system and client portals
- Allocating the right engineer to the right job
- Helping engineers when they are on site
- Dealing with customer complaints
- Closing down jobs on the system once they've been successfully completed
Skills
- Experience in scheduling engineers
- Strong organisational skills
- Presentation skills and attention to detail
- Computer literate – Word, Excel
- The ability to plan your own work, work on your own initiative and meet deadlines
- The ability to manage pressure and conflicting demands and prioritise tasks and workload
- Oral and written communication skills
- Tact, discretion and respect for confidentiality
- A pleasant, confident telephone manner
- Teamwork
- Reliability and honesty
Salary & Package
- £22,000-£27,000
- 28 days holiday
- Pension
- Regular training and career development
If this role is of interest lease apply today with an up to date cv.