Helpdesk Administrator


Job Details

Subject : Service Desk Administrator - Crayford Kent

 

                                   

Service Desk Administrator 

 

Based                                 Crayford Kent

 

Hours of Work                 08.00 – 17.00

 

Salary                                 Starting on £23 - £27k depending on experience and qualification

                                 

My Client  are looking for an experienced Service Desk Administrator to join their team in  Kent.

The successful candidate must have previous experience in a role of scheduling works with engineers, subcontractors and clients alike.  With the system change, you will be trained in the current processes as well as the new.   You will need to be able to manage your own workload and prioritise tasks in a fast-paced environment where every day is different.

Career progression is highly encouraged and future opportunities of applying for team leader and management positions will be available to those who show the desire and commitment to take the next step and responsibilities.

 

Job Description

 

The purpose of the role will be to work with end clients and the  M&E engineering and fabric staff plus subcontractors on site to maintain service delivery and quality of service as per our contract with a pro-active approach.  This includes but is not limited to:

 

·         First point of contact for client enquiries by email or telephone

·         Prioritising and logging callouts on internal system (full training will be provided)

·         Responsible for a team of engineers, subcontractors and sites

·         Scheduling planned and reactive maintenance, callouts and remedial jobs

·         Providing clients with works progress via internal CRM system, customer online portals, emails and telephone contact.  Attending meetings (face to face/conference call) where necessary

·         Processing of engineering/subcontractor paperwork and completing KPI spreadsheets

·         Raising purchase orders for materials and subcontractor works

Processing of supplier/subcontractor invoices on our internal systems

·         Providing quotations following on from engineering visits

·         Running and processing reports, providing reports and analysing data and reporting findings and solutions to challenges to the Management Team

·         Updating and producing the Monthly report to present on a monthly basis to the senior management team

·         Processing of Engineer Holiday forms

Creating callout rotas for engineering team

Take instruction from Operations teams as required

To investigate and resolve customer problems in a timely manner

 

 

Background and Experience Essential

·         Previous experience of working as a Service Desk / Helpdesk Administrator/Co-Ordinator

·         Experience with the use of IT systems e.g. Word processing, spreadsheets, PowerPoint

·         Appropriate level of data protection, security awareness and confidentiality awareness

Other Information

 

Working Hours Monday – Friday, 8am – 5pm

Hot desk role – working at various locations within the office building.

Overtime available

25 days holiday plus bank holidays

Pension scheme available

Death in Service cover available

Healthcare scheme available after two years

3-month probationary period

Sociable company with regular events throughout the year

Welcoming environment and friendly team

Progression and training available


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