Service Coordinator

Service Coordinator/Administrator  – Maidstone £29-32k


A well established M&E Contractor with 35 years trading are now seeking a service coordinator/administrator to work in their busy Maidstone office.


Purpose of the Role


To support the Customer Care Manager in delivering an efficient, professional, and proactive customer care service to house builders, residents, and suppliers. This role ensures all administrative, communication, and process-related aspects of customer care are handled to a high standard, aligning with the company’s objectives and reputation.

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Key Responsibilities

• Update client systems and internal databases accurately.
• Prepare orders and documentation using company-approved templates.
• Liaise effectively with engineers, house builders, and suppliers.
• Ensure compliance with internal procedures and quality standards.

• Assist in continuous improvement of Customer Care operations

 


Loading, Booking & Closing Jobs

• Manage the full lifecycle of customer care jobs (load, book, close).
• Meet builder deadlines and provide timely updates.
1. Ordering Parts
• Accurately process material requests and create purchase orders.
• Maintain supplier relationships for reliable and timely deliveries.
2. Returning Parts
• Process and log material returns promptly.
• Track returns through to completion.
3. Warranty Requests
• Handle warranty claims for parts within coverage.
• Communicate efficiently with manufacturers and maintain professional correspondence.
4. Develop Relationships
• Build strong, respectful relationships with house builders, residents, and suppliers.
• Communicate clearly and professionally at all times.
5. Warranty Commitment Management
• Maintain accurate and up-to-date warranty certificates and spreadsheets.
6. Documentation Management
• Organize and maintain all documentation and digital records efficiently.
• Keep company systems and databases updated.
7. Telephone Answering
• Answer calls promptly and professionally.
• Follow company procedures and ensure excellent service to all callers.

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Requirements

• Attention to detail and a methodical approach to tasks.
• Strong communication and listening skills.
• Ability to stay calm and professional under pressure.
• Confident use of Microsoft Office (Word, Excel, Outlook).
• A team player who contributes positively to the department.

Package :

• £28/32k Basic Salary
• 5 days a week in office
• Monday to Friday 8 till 5
• 22 days holiday
• Pension