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Job Details

Operations Manager – High Wycombe – up to 55K – APPLY TODAY

I am currently representing an excellent HVAC Specialist who have an exciting new opportunity for a FM Service manager to join their growing team to provide support on a busy retail portfolio. The position has opened due to sheer growth and the client is looking to bolster their team with a new operations manager to manage the pre-existing and new contracts from a building services perspective.

THE COMPANY

My client is an HVAC specialist Company who have been operating since 2013.

Based in Buckinghamshire, they are over 20 strong as a group and are looking to bring in an additional operations manager to join the team due to growth of an existing and new contracts.

They provide Service, Maintenance & Breakdown to their Busy Retail Portfolio.

THE JOB

Monday – Friday - 40 Hour week – 4 – 5 days a week office based.

Due to sheer growth, they are now looking for an FM Operations Manager based local or within a reasonable commute of High Wycombe.

The candidate would be working as part of the helpdesk team of a facilities management company. We are based primarily in the service and maintenance of the retail sector covering contracts for numerous market leading chains and luxury brands.

The candidate would be responsible for managing relations with clients, organising and scheduling jobs, contract negotiations / renewals, managing in house engineers, managing clients portals and much more.

The ideal candidate would come from a similar background within building services and be well adverse with the day to day policies and procedures.

Duties to include:

• Experience working within the FM / building services industry.
• Be well versed with dealing with customers directly. Account management would be a good addition to this.
• Understand full processes behind the industry, from raising an initial job, scheduling + co-ordinating, invoicing etc.
• Working on customers portals updating jobs and information.
• Role would involve getting involved with day to day helpdesk activities, managing new oncoming clients, creating new processes and ensuring these are carried out throughout the team.
• Role would involve the occasional visit to site to meet with clients and contractors to discuss issues and works.

• salaries from 55K depending on experience and level. 
• Company car or car allowance
• 20 Days Holidays & 8 Bank Holidays – (This increases by 1 day per year or service up to a maximum of 25 Days).
• Mobile Phone & Laptop
• company bonus scheme
• company Pension scheme