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Job Details

Help desk Administrator – Slough

Our client is a  well-established Building services provider  who is currently in search of an Helpdesk administrator due to company growth. 

This role will be ideally suited to a  team-player who can handle working in a fast paced environment and has the ability to Multitask as well as being within close proximity to Slough.

 

Salary and package:

  • £22,440              
  • 20 days Holiday + 8 days Bank Holiday increasing with each year of service
  • Pension: Employer contribution is 4% and the Employee contribution is 5%.  Note:
  • Perkbox
  • Private Health Care:
  • Death in Service
  • Sick pay
  • Monday – Friday : 8am-4pm/ 9am-5pm- weekly rotation
 

Responsibilities:
  • Logging of calls and schedule call outs to Engineers and Sub Contractors
  • Oversee Engineers’ reports, ensuring they are completed and filled out correctly
  • Engineers’ Time Sheets, ensuring they are in on time and filled out correctly
  • Typing quotations, post, memos, scanning
  • Sub-Contractor administration management, i.e. Certificates, renewal date/price increases
  • Maintaining and updating CAFM systems
  • Liaising with Engineers/Sub Contractors to receive ETAs for calls/callouts
  • Liaising with Clients, providing ETA’s and updates
  • Follow progress of all calls/callouts through to closure
  • Raising purchase orders and sending information to appropriate Engineer
 

Skills and Qualities:

•             proficient in Microsoft office
•             Previous experience in liaising with Clients/Engineers/Sub-Contractors is an advantage
•             Previous experience in raising purchase orders and oversee reports
•             Previous scheduling experience or booking appointments for operatives
•             Ability to multitask
•             Strong organisational skills
•             Ability to prioritize